![]() NUGENT, who pled guilty on July 27, 2021, was sentenced on Novemto a five-month term of imprisonment. Judge Engelmayer had earlier sentenced two of CAPUTO’s coconspirators, JOHN NUGENT, and JOSEPH BALESTRA, to terms of imprisonment for their participation in the scheme. Engelmayer, who also imposed the sentence. CAPUTO previously pled guilty on August 26, 2021, before United States District Judge Paul A. The MTA staff will assess all responses and take appropriate action with regards to the complaint.Damian Williams, United States Attorney for the Southern District of New York, announced today that THOMAS CAPUTO, a longtime employee of the Long Island Rail Road (“LIRR”) who in 2018 was the highest paid employee of the entire Metropolitan Transportation Authority (“MTA”) due to extraordinarily high volumes of overtime pay, was sentenced to eight months in prison for conspiracy to commit federal program fraud by submitting time reports falsely claiming to have worked hundreds of hours of overtime that he did not in fact work, including for time he spent participating in a bowling league. Should further investigation be needed, the complainant will be contacted if more information is required. The complaint will be entered into the computer system. Staff will follow-up on all complaints in the form of a phone call, letter, or email. All complaints will be forwarded to the appropriate department for further investigation. The MTA Customer Service staff is prepared to record the complaint properly. Calls on services should be directed to the Customer Service department at (810) 767-0100. All Complaints must be reported within seven days of the date the incident occurred. You may also fill out a comment/complaint form at the MTA Northrup-Abrams Transportation Center, located at 615 Harrison Street, Flint, Michigan. The Disability Network only handles complaint/concerns for persons with disabilities. ![]() Or, in addition, for persons with disabilities, you may also call the Disability Network at (810) 742-1800. If you need assistance filling out a comment/complaint form, you may contact the Customer Service department at (810) 767-0100. If you have a comment, concern or complaint then please give as much detail as possible, including time of day, bus number and route you were on. The “Contact Us” page is provided to assist our passengers to communicate with Customer Service at the Mass Transportation Authority. Transportation Requests for Special Events and Groups – Information and application for special transportation requests.Lost & Found – What to do if you leave something behind on the MTA.Bike Policy – Ride your bike and the MTA Primary Route buses.Customer Service Guide – A PDF guide to the system wide services offered by the MTA.Reasonable Modification Policy – Ensuring programs and services are accessible for all passengers.Title VI Complaint Form and Information – Information about Title VI and how to file a Title VI Complaint. ![]() ADA Complaint Form and Policy – Information on how to file an ADA complaint.ADA Paratransit Certification – Information on the ADA paratransit certification and application process.General Comments & Complaint Form – Information about submitting a comment or general complaint.Holiday Schedule – Legal holidays that the MTA does not operate buses.MTA Reduced Fare Card – Enables customers to ride Fixed Route or Your Ride for a discounted fare.Passenger Conduct – Learn the rules of the MTA. ![]() How to Ride the MTA – Everything you need to know on how to ride the MTA and Travel Training.Fares & Passes – Info on what is cost to ride and the different passes available.
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